Troubleshooting Calendar Sync Failures for Interview Events

Last updated: October 12, 2026

If you're experiencing calendar sync failures with error messages like "Failed to sync one or more calendar events," this article will help you understand and resolve the issue.

Common Error Messages

You may see error messages such as:

  • "Failed to sync one or more calendar events for [Interview Name]"

  • "There was an issue while syncing one or more calendar events, click 'Update' and we will attempt to sync this event again"

  • ErrorDuplicateTransactionId or "The TransactionId specified in the request has already been used to create a different event" when using Microsoft 365.

What Causes Calendar Sync Issues

Calendar sync failures can occur due to several reasons:

  • Third-party API timeouts or temporary provider issues

  • The user updating the interview does not have write access in GoodTime to the calendar selected for that interview

  • Issues specific to certain meeting platforms or calendar providers, such as Microsoft 365 transaction errors

  • An external calendar may still show stale interviewer details after the GoodTime interview is updated

  • A calendar event created before a delayed ATS sync may not be refreshed with a later-generated feedback-form link

Initial Troubleshooting Steps

  1. Click the "Update" button: When you see a sync error message, try clicking the "Update" button to attempt syncing the event again. This is a general troubleshooting step, not a guaranteed fix for provider-specific errors or links missing from an already-created event.

  2. Check for missing meeting or feedback links: If the calendar event is missing the interview or meeting link, or an internal calendar event is missing its Lever feedback-form link, this may indicate a sync or event-refresh problem.

  3. Check the selected calendar and write access: For an interview update failure, identify the calendar selected on the interview and confirm that the user making the update can write to that calendar in GoodTime. The calendar owner or IT team may need to restore editor write access before you retry the update.

  4. Wait and retry when appropriate: Some temporary provider issues resolve after a short period. Do not rely on repeated retries to resolve a Microsoft 365 ErrorDuplicateTransactionId error, or to restore a link on an event that was created before a delayed ATS sync.

When to Contact Support

Contact support if:

  • The error persists after trying the applicable troubleshooting steps

  • Multiple interviews are affected by sync failures

  • Meeting links are not being generated in calendar events

  • The issue affects interviews with specific platforms, such as Microsoft 365 or Microsoft Teams

  • Microsoft 365 duplicate transaction: If the exact error is ErrorDuplicateTransactionId or says that the transaction ID has already been used to create a different event, Microsoft 365 rejected event creation because that transaction ID is associated with another event. Update did not resolve the verified case, and customer self-recovery was not verified. If the error persists, or the invitation or meeting link is missing, contact GoodTime Support with the affected interview and exact error. Do not assume repeated retries will fix this specific error.

  • Stale interviewer details: If an external calendar still shows a previously declined interviewer after the GoodTime interview has been updated, contact GoodTime Support with the affected interview link. Support can verify the assignment and investigate the sync. A support-side sync resolved one verified case, but it is not guaranteed to resolve every similar issue.

  • Selected-calendar write access: If an interview update fails, confirm whether the user making the update can write to the calendar selected on the interview in GoodTime. Have the calendar owner or IT team restore access and retry. If access cannot be restored or the event remains stuck, rescheduling or recreating the interview under an active coordinator or calendar the editor can write to may be a workaround, but it is not a guaranteed repair.

  • Missing Lever feedback-form link after a delayed ATS sync: If GoodTime shows the interview as synced but an internal calendar event still lacks its Lever feedback-form link after an earlier sync failure, contact GoodTime Support with the interview link and exact sync error. A support-side correction may be needed; Update, a successful ATS sync, and rate-limit mitigation are not guaranteed to restore the link on an event that was already created.

What to Include When Contacting Support

When reaching out for help, provide:

  • The specific error message you're seeing, including the exact text of any Microsoft 365 transaction error

  • The interview link or ID

  • Whether the issue affects specific meeting platforms or calendar providers

  • Any recent changes to your setup or permissions

  • For an update failure, the calendar selected on the interview and whether the user making the update can write to it

  • For a missing Lever feedback-form link, whether the interview initially failed to sync to the ATS and later appeared as synced

Our support team can investigate the affected interview, calendar state, provider error, and permissions. A support-side calendar correction or sync may resolve a particular case, but it is not guaranteed for every similar issue.