Troubleshooting Calendar Sync Failures for Interview Events

Last updated: April 30, 2026

If you're experiencing calendar sync failures with error messages like "Failed to sync one or more calendar events," this article will help you understand and resolve the issue.

Common Error Messages

You may see error messages such as:

  • "Failed to sync one or more calendar events for [Interview Name]"

  • "There was an issue while syncing one or more calendar events, click 'Update' and we will attempt to sync this event again"

What Causes Calendar Sync Issues

Calendar sync failures can occur due to several reasons:

  • Third-party API timeouts (too many retries)

  • User settings or permissions issues

  • Temporary connectivity issues with calendar providers

  • Issues specific to certain meeting platforms (like MS Teams)

Initial Troubleshooting Steps

  1. Click the "Update" button: When you see the sync error message, try clicking the "Update" button to attempt syncing the event again.

  2. Check for missing meeting links: If the calendar event is missing the interview link in the description, this indicates a sync failure.

  3. Wait and retry: Sometimes sync issues resolve themselves after a short period due to temporary API issues.

When to Contact Support

Contact support if:

  • The error persists after multiple retry attempts

  • Multiple interviews are affected by sync failures

  • Meeting links are not being generated in calendar events

  • The issue affects interviews with specific platforms (like MS Teams)

What to Include When Contacting Support

When reaching out for help, provide:

  • The specific error message you're seeing

  • The interview link or ID

  • Whether the issue affects specific meeting platforms

  • Any recent changes to your setup or permissions

Our support team can perform backend syncs and investigate API timeout issues that may require internal escalation to resolve.