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Canceling an Interview

  • Updated

  1. Search for and click on the interview in your Dashboard

  2. In the side panel, scroll to the bottom. You will see a red box that says “Canceling This Interview”.

  3. Click on “Cancel Interview”. 

  4. Type CANCEL in the text box and toggle on/off the option to send cancellations to the candidate and interviewers.

  5. Click “Confirm”.

 

Canceling an Interview in PENDING REVIEW and PENDING CANDIDATE RESPONSE status

Since calendar invites haven't been created for those in Pending Review and Pending Candidate Response, we can safely cancel them without notifying the candidate.

 

Canceling an Interview in CONFIRMED status

Depending on your calendar provider, you have an option to notify certain parties:

  • Google: You have the option to notify your Candidate and/or Interviewers. Once you type CANCEL and click CONFIRM, the parties you have selected will be notified and the invite will be removed from the calendar.

  • O365: You would just need to type CANCEL and click CONFIRM. All parties will be notified and with the option to “remove from calendar”.

 

 

 

PLEASE NOTE:

If your team has already been upgraded to the NEW! GoodTime Flexible Scheduling algorithm your workflow will be slightly different to the one outlined above.  This new and improved workflow is outlined below:


TL;DR:  There may be times when you need to CANCEL a previously scheduled interview completely.  The following video provides a demonstration on how to CANCEL an interview in GoodTime.


Step-by-Step Instructions to CANCEL and interview:

  1. Search for and click on the interview in your Dashboard

  2. In the side panel, scroll to the bottom. You will see a red box that says “Canceling This Interview”.

  3. Click on “Cancel Interview”. 

  4. Type CANCEL in the text box and toggle on/off the option to send cancellations to the candidate and interviewers.

  5. Click “Confirm”.

Canceling an interview in the 'PENDING REVIEW' or 'PENDING CANDIDATE RESPONSE' status:
Since calendar invites haven't been created for interviews in Pending Review and Pending Candidate Response status, we can safely cancel them without notifying the candidate.

 

Canceling an interview in the 'CONFIRMED' status:
Depending on your calendar provider, you have an option to notify certain parties:


Google: You have the option to notify your Candidate and/or Interviewers. Once you type CANCEL and click CONFIRM, the parties you have selected will be notified and the invite will be removed from the calendar.



O365: You would just need to type CANCEL and click CONFIRM. All parties will be notified and with the option to "Remove from calendar".  We are unfortunately unable to choose not to send a calendar cancellation notification in O365 as all calendar owners are notified of changes to their calendar events by defaut.

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