Email Templates - Hold Emails

If your organization uses any scheduling workflows that leverage the 'Hold' feature, you may want to create a dedicated email template specifically for “Hold” notifications, separate from the final interview confirmation email.

If you do not use the 'Hold' functionality in your scheduling workflows or you prefer to use the 'Hold without email' workflow, creating a custom 'Hold' email may not be necessary. When using the 'Hold without email' workflow, an interview labeled 'Hold' is placed on the interviewer's calendar, but the candidate is not notified in any way. Dedicated 'Hold' emails are sent to your candidate only if 'Hold with email' is selected during the scheduling workflow.

If you use the Hold and Notify Candidate workflow and see the “Missing candidate hold email subject and/or body” warning, check both the Hold Interview and Confirm Interview tabs—not just the currently selected tab. Verify that each required email template is selected and has both a subject and a body. If all required templates have complete subjects and bodies but the warning persists, contact support for further investigation.

This feature was built to support those customers who wish to provide additional candidate communications at each stage of the scheduling process — so candidates can receive a custom message when an interview is placed on hold and a different message when it’s fully confirmed. Shown below is an example of a custom 'HOld' email you may wish to use.

📹 The following video provides an overview of this email type: