TL;DR: GoodTime allows you to easily measure your candidate experience through the use of our 'Candidate Pulse' cNPS and 'Candidate Survey' features. These features are designed to work in conjunction to collect both quantitative and qualitative feedback from your candidates throughout your recruiting process. This article provides an overview of these two features.
Some background: Many recruiting teams (and recruiting tools) collect candidate feedback using a very basic methodology; Send a large (multi-question) survey after a candidate's interview process concludes (be that a rejection or an offer). While this process is common, the candidate response rate to this kind of survey is typically quite poor.
GoodTime has intentionally built a new means of collecting candidate feedback. The GoodTime Candidate Pulse/cNPS allows for the collection of quantitative data via a cNPS survey after each interview round to provide near-immediate feedback from your candidates on their experience of your interview process. This Pulse/cNPS can also be paired with a custom Candidate Survey to allow for the collection of qualitative feedback from your candidates via free-text answers. This survey can also be delivered as a single large survey (if you prefer the old-school process) or as multiple 'micro-surveys' along with your candidate pulse feedback requests.
Feedback indicates that the GoodTime candidate pulse and delivery of micro candidate surveys have demonstrated an increase of candidate response rates by more than 150% on industry averages
| Candidate Pulse / cNPS | Custom Candidate Surveys | |
| TL;DR | Candidate Pulse is a single-click NPS style feedback where candidates are asked to rate their interview experience on a 0-10 scale. Candidates can also provide written feedback if they wish. | Candidate Surveys are designed by your team and can be as long or short as you wish. We recommend building and delivering 'micro-surveys' with only a few questions after each interview to increase response rates. |
| Type of data collected | Primarily Quantitative (NPS) | Primarily Qualitative |
| When are surveys delivered | Automatically after the conclusion of each interview stage. The delivery of the candidate pulse cannot be customized - if active it will send to all candidates after each interview round. |
Delivery of surveys can be fully customized. Deliver as a single large survey after the final interview or as multiple 'micro-surveys' after each interview round. |
| How are surveys delivered | The candidate pulse feedback request is delivered via email to the candidate's inbox. | When you have indicated that a candidate survey should be sent it will be delivered seamlessly as part of the same email requesting candidate pulse/cNPS feedback. |
| How do you activate | The candidate pulse is activated within the 'Interview Settings' > 'Basic Interview Settings' > 'Pulse: Collect Candidate Net Promoter Score (cNPS) after interviews' Activation NOTE: By default Candidate Pulse / cNPS will send for all roles but it can be deactivated (asked to not send) for specific jobs. |
Candidate surveys are built within the 'Forms' > 'Candidate Survey' setting tab, and when activated can be linked to existing base or interview templates to send upon completion of that interview. Activation NOTE: The Custom Survey feature cannot be used without the Candidate Pulse / cNPS also being activated. |
| Where can I see the collected data | Collected data will be presented in the 'Pulse Score' report within the GoodTime Insights tab. | Candidate survey data will be available for download from the 'Candidate Survey' tab within the GoodTime Insights tab |
| How are surveys branded | All candidate feedback requests (pulse /cNPS or custom surveys) will use your company's own branding so it is clear to the candidate that they are providing feedback on your company's interview process. The date and title of the interview the candidate is being asked to provide feedback on will be clearly listed in the feedback request email. |
|
| Are surveys anonymous | Yes. All candidate feedback (pulse or survey) is double-blind anonymized meaning that there is no way the candidate feedback GoodTime collects on your behalf through these tools can ever be tied back to an individual candidate. GoodTime will only reveal collected candidate feedback data in the GoodTime Insights reports when enough data has been collected to guarantee anonymization. |
|
The following articles provide greater detail regarding the setup and use of the following features:
- Candidate Pulse / cNPS - Setup and Use
- Candidate Survey and Custom Questions - Setup and Use