Overview
Once you've scheduled a number of interviews in GoodTime, you may need to reschedule a candidate or make updates. This section covers other scheduling options after you've confirmed an interview:
- Reschedule an Interview: To reschedule an interview with a new date/time
- Update an Interview: To change interviewers, add additional notes or update a Zoom link
- Cancel an Interview: To cancel an interview if a candidate withdraws from the application process.
- Schedule a Roundup: To schedule a roundup or a debrief before or after an interview
Reschedule Reasons:
When a GoodTime user completes the reschedule process (as they click the 'Schedule Now' button to finalize their reschedule action) they will receive a pop-up asking if they wish to 'Add a Reschedule Reason'. This Popup will also appear if you adjust the date or time of a Confirmed interview and click 'Update' button.
Adding a Reschedule reason is not mandatory and can be skipped. As your team starts to consistently provide reschedule reasons these will start to be captured and pushed to your Insights tab where they are collated to offer greater insight regarding any reschedule patterns that may exist.
Canceling an Interview
Cancellation Reasons:
As a GoodTime user clicks the 'Cancel Interview' link to finalize their cancellation action they will see an option in the Cancellation pop-up asking if they wish to 'Add a Cancellation Reason'.
Adding a Cancellation reason is not mandatory and can be omitted. As your team starts to consistently provide cancellation reasons these will start to be captured and pushed to your Insights tab where they are collated to offer greater insight regarding any interview cancellation patterns that may exist. NOTE: to Cancel an interview you are still required to type the word 'CANCEL'.
Exercise - Reschedule, Update and Cancel an Interview
Open GoodTime and try the doing the following actions with your test candidate.
- Reschedule a scheduled interview
- Update an interview by replacing an interviewer
- Cancel the interview
Schedule Roundups / Debriefs
Exercise - Schedule a Roundup (optional)
Open GoodTime and try the doing the following actions with your test candidate.
- Schedule a roundup
- Reschedule the roundup