GoodTime Set Up
Q: What is the best way to sort our search options page?
A: Under “My Account” settings, each Coordinator can set a preference for search options for the Schedule Now workflow. “Best Fit” will prioritize solutions with the fewest conflicts, “Earliest Start Time” will prioritize scheduling the candidate sooner. We recommend using 'Best Fit' as your primary preference.
Q: How can we add interviewer job titles in GoodTime?
A: GoodTime Syncs with your company directory each day at 4 am PT. We will capture any updated titles, new hires, or remove any previous employees. We highly recommend treating your directory as a source of truth, rather than manually updating interviewer titles. Once we update a title manually, we will not be able to automatically capture any future title changes for the same employee via the directory sync.
Q: What are the best use cases for Base Templates?
A: Base Templates use cases are primarily for:
- Having standardized, repeatable content to use for new templates. Using a Base Template to create a new template will help to automate some of the template creation process
- Using a Base template to update existing templates when content or communication changes. For example, if 15 onsite templates for Sydney need to be updated with new directions to an office space, a Base Template can be updated to carry over corresponding changes
Q: What is the purpose of the jobs tab?
A: This page shows all of the jobs from our ATS, the number of stages they have, and the amount of Interview Templates linked to them.
Q: When should we use the hold function? Should we email candidates, or not?
A: The HOLD function is commonly used for difficult-to-schedule panels, or executive scheduling. We recommend using HOLD - send email to keep the candidate in the loop as you finalize the interview plan.
Q: Is GoodTime able to build in breaks on our behalf?
A: Not at this time. You are able to build in breaks while scheduling or at the template level as listed here.
Q: How does editing an invite outside of GoodTime affect the invite in GoodTime? E.g. scheduling in GoodTime and then editing in the calendar event?
A: We highly recommend making any interview changes from within GoodTime. You are able to add/remove interviewers, rooms, and calendar invite content within the GoodTime dashboard as described here. Our two-way sync will carry changes made in GoodTime to both your ATS and your calendar provider. Additionally, GoodTime is able to track reporting insights around the number of changes made.
In the event you do edit a calendar invite directly, the change will most likely carry over to GoodTime, but is not a recommended best practice. Editing calendar invites outside of GoodTime may also cause sync errors within the dashboard and prevent us from carrying relevant information back to your ATS.
Q: Is it possible to cancel an interview without a candidate being alerted?
A: For Google:
You are able to toggle off any cancellation notifications when removing an interview from GoodTime as listed here.
A: For Outlook:
GoodTime will send cancellation notifications to both interviewers and candidates when removing calendar invites from Outlook. This is an expected behavior for Outlook’s calendar management.
Q: If we ONLY wanted candidates to book certain blocks "ex. GoodTime" but no other free time, how could we get that to work?
A: If you only want to use a specific time (and no other times) - the one solution you might consider is changing the interviewer’s business hours from the team page. This will limit the interviewer to only accepting/being available for interviews of any kind during the same window of time each week. If you are also using a calendar hold outside of GoodTime, ensure the calendar event is marked as "Public" and includes a transparent keyword under GoodTime settings.
Q: How do Time Zones work?
A: By Default, GoodTime will generate invitations, emails, and outreach in the time zone in which a recipient is located. For example, if an RC is in PST and a candidate is in EST, the candidate will receive communication in EST.
Q: In what scenarios does the scheduled update the candidate's time zone?
A: The timezone dropdown for the candidate will only show up in the interview details during the Schedule Now Workflow. When opening the side scheduling panel, GoodTime will populate a drop-down menu to select a time zone from, only if the candidate’s time zone was not previously captured.
Q: How does GoodTime determine the time zone for Request Availability?
A: For non-onsite interviews the "interview timezone" is usually set to be the RC's timezone by default. If we set a candidate’s timezone at the time of scheduling, the schedule will default to favoring the time zone set by the candidate.
Q: Where is the time zone pulled from for employees in the Team tab?
A: Every time we import an interviewer's calendar during the algo search, we'll read the interviewer's calendar time zone from Google Calendar and save it. However, if the time zone was changed manually in the Teams page, we'll stick to that and not update automatically in the future.
Q: How do we delete candidate information?
A: Candidate information is automatically anonymized within the dashboard after 30 days.
Q: What are GoodTime’s support SLAs? What is the best course of action if GoodTime is down?
A: Customer Support SLAs can be found here. GoodTime’s status page here will reflect any outages, as well as including any residual outages from potential integrations. If GoodTime is down, please reach out to Customer Support and your CSM.