TL;DR:
If your recruiting team also schedules for subsidiary organizations which have their own @domain and directory, GoodTime is able to support you in scheduling for these 'sibling' Orgs via our multi-tenancy feature.
Multi-tenancy, in the GoodTime context, refers to separate employee directories that can be linked together so that from your 'parent' GoodTime account you are also able to schedule interviewers that may reside on your 'sibling' organizations employee directory.
- GoodTime does charge an additional fee for establishing a multi-tenancy integration with additional domains on separate cloud servers.
If multi-tenancy would streamline your scheduling processes please contact your CSM to have a discussion about your unique needs and to receive pricing for establishing this integration. This service attracts a flat fee per additional domain with an additional activation fee charged by the hour to support troubleshooting unique to each sibling domains directory settings.
Setting up multi-tenancy:
In order to setup a multi-tenancy account with GoodTime we recommend you do the following:
- Book a time to meet with your Customer Success Manager (CSM). Not all companies operate the same and your internal directories may be structured in a way that does not require GoodTime multi-tenancy support, or in a way that Gt unfortunately cannot support.
- Its always best to start with a conversation to understand your unique needs; and if you do wish to move forward with multi-tenancy your CSM can offer a quote to establish this service. - If you choose to move forward with a Multi-Tenancy setup we do require the following information in order to establish your sibling account and its connection to your @sibling.domain:
a. Identify your additional (sibling) @domain to be used.
b. Identify your initial 'Super Admin' user who will login to this new sibling account.
> NOTE: Your initial user must be on the sibling domain directory.
> Upon logging in this user will authorize GoodTime access to the additional directory - Once the GoodTime team has established your sibling account attached to your sibling domain please book a call with your CSM to step through the final account connection steps live and receive a short demonstration upon how to schedule using your multi-tenancy account.
FAQ:
Can I have sibling domains on a different cloud server to the parent? i.e. Google vs O365?
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Yes. It doe snot mater which cloud serve your sibling directory is on for them to be established and connected in a multi-tenancy arrangement.
Do I need to log into my 'sibling' accounts to schedule with those interviewers?
- No. Once your multi-tenancy is established, all of the team members / interviewers that are on the sibling directory can be seen and scheduled by your parent directory.
How do my candidate know what company they are interviewing with?
- When you have subsidiary companies all with their own unique branding and logos, we recommend that you build dedicated interview templates and brand themes for all of your subsidiary companies (which are represented by your sibling domains).
Through the use of brand themes you can schedule candidates for your parent account and they will always see branding relevant to the company they have applied to interview with.
Is multi-tenancy the same as having alias email addresses?
- No. Many companies have alias email addresses on their directory, this means a user with the address @parent.com