SAP Success Factors + GoodTime Integration Guide

TL;DR: 

GoodTime integrates with the SAP Success Factors Applicant Tracking System (ATS) in order to provide the scheduling benefits of GoodTime on top of the regular candidate and recruitment process management offered by the SAP Success Factors ATS.
This article provides a step-by-step guide on how to integrate SAP Success Factors with GoodTime

Permissions Needed to Establish Integration:

To integrate SAP Success Factors with GoodTime, the user performing the OAuth Integration for the first time must have the following permissions in SAP Success Factors:

Recruiting Permissions:
- OData API Create/Update Interview Central
- OData API Application Export
- OData API Candidate Export
- OData API Job Requisition Export
- OData API Create/Update Interview Central

Manage Integration Tools:
- Manage OAuth2 Client Applications
- OData API SAML2 Setting

Permission Roles are managed through the “Manage Permission Roles” page.  If you are an Admin user in SAP Success Factors searching for "Manage Permission Roles" on the search bar should display the following menu item:

It’s mandatory that the user establishing the integration have all the above-mentioned permissions to correctly establish the SAP Success Factors + GoodTime Integration. The screenshot below demonstrates Permission Roles affecting multiple users. By clicking each of these items, users can see whether they do or don’t have a specific permission.  Please validate that your integration user has all necessary permissions before moving to the next integration step.

OAuth workflow:

GoodTime uses OAuth 2 to authenticate SuccessFactors users securely. To Authenticate your org with GoodTime, you must set up a new OAuth 2 Client from within the ATS. In this section, we present the instructions on how to do this.

1. Create a new OAuth2 Client Application

   From the ATS homepage, search for “OAuth”, and click the option “Manage OAuth 2 Client Applications”.

   

2. Create a new Client Application by clicking the "Register Client Application” button.
   
   

3. Fill in the form, making sure the “Application URL” corresponds to your SuccessFactors instance API URL, ending with the “/oauth/token” path. If you don’t know your API URL, see these SAP support docs.
   
   
   

4. After filling in the fields, generating the certificate, and clicking “Register” as the previous screenshot demonstrates, your created Client Application should look like the screenshot below.
   
   
   
5. Make sure you save the generated API Key, and the generated Certificate. Share this with the GoodTime Professional Services Integration team in order for us to establish your integration between GoodTime and your SAP Success Factors account.
   
   
   

Data Entities Synced from SAP Success Factors to GoodTime:

GoodTime ATS integrations operate on a principle of least access, meaning we will only access the data necessary for us to support your scheduling processes and nothin more.  While GoodTime uses API calls to pull basic candidate, job and user data we do not store this information outside of the time needed for it to support the scheduling workflow.  All details of scheduled events are pushed back to your SAP Success Factors account and as such you ATS will always remain the source of truth for candiate and pipeline related information.  GoodTime will simply hold a record of any interview scheduled via GoodTime for your candidates.