1. How do I measure and reduce my time to schedule?

Why is knowing 'Time To Schedule' important?

- It is understandable to want to improve the efficiency of your scheduling process, but unless you first have an understanding of your 'baseline' data you are unable to accurately assess if your actions do in fact improve your overall time to schedule.

- Through reviewing GoodTime's insight reports you can identify a baseline time-to-schedule metric as well as identify the specific areas of your workflow that may be causing you the most delay.  This data can also provide you with some guidance regarding the areas of your process you may first want to address.

Turnaround Time

- You can find your Turnaround Time report HERE
- The following article provides you with details of GoodTime's Insights - Turnaround Time Report   
- By reviewing the data presented in the Turnaround Time report you can quickly see those parts of your scheduling team's processes which, on average, are taking the most time to conduct.
- Reviewing this data over a larger time period, where you have a larger sample size of data, will provide you with the greatest accuracy in the averages presented.
- Excessive time in the 'Queue' status might suggest that your team is taking too long to action scheduling requests.
- Excessive time in the 'Hold' status suggests your interviewing team may not automatically accept interview requests, or that their calendar hygiene is poor, which will further delay the scheduling process.
- While the 'Pending Candidate Response' field is largely outside of your control when filtering by specific teams or roles an excessive time spent in 'pending candidate response can be a signal that your sourcing team has engaged the incorrect candidate audience, of that your job posting is not promoting your role correctly, which is leading to candidates being reluctant to share their availability.

Lead Time

- You can find your Lead Time report HERE 
- The following article provides you with details of GoodTime's Insights - Lead Time Report
- By reviewing the data presented in the Lead Time report you can identify how much time your team loses due to reschedules.  You can further identify if these reschedules are primarily driven by interviewer declines.  
- Of note, this data only provides you with a quantitative count of the number of reschedules, updates, cancellations, and declines.  To better understand the reasons behind these actions we recommend implementing GoodTime's Insights - Reschedule & Cancellation Reasons.

Benefits of a Tagged Interviewer Group:

1. Tagged groups allow you to centralize your 'corporate knowledge' of who are trained interviewers (that is; within GoodTimes tagged groups).  This ensures all of your scheduling team, whether new or old to your organization, have a common understanding of who your trained interviewers are.
2. You empower GoodTime to start load-balancing for you.  When GoodTime understands who all of your trained interviewers are (via a tag) we can start to ensure the same interviewer is not selected repeatedly when there is the option to select other available interviewers.
3. Any interview templates that use a tagged interviewer group become 'dynamically updating'. That is, these interview templates will always reflect the tagged interviewers automatically, rather than needing your team to manually update interview templates as interviewers join or leave your organization.  To achieve this you simply add a tag to any new interviewers (note: GoodTime will automatically remove any interviewers from a tagged group if they leave your company directory).
4. You can start to pull more specific data based on the members of this tagged group to better understand the workload of these specific interviewers.
5. You can start to leverage additional GoodTime features like 'auto-replace declined interviewers'.  When GoodTime understands who your other qualified interviewers are (via a tagged group) we can automatically replace a declined interviewer with another from the same pool.
   
   

How do I Create a Tagged Interviewer Group?

1. Identify an interview event that has multiple qualified interviewers.
   - Tagged interview groups are based on a specific interviewing skill; for example:
   -- (JavaSkills) ← This might be a tag for interviewers who can assess a candidates 'Java Skills'
   -- (Leadership) ← This tag may indicate interviewers that can assess candidates for their  Leadership potential
2. Within your GoodTime account go to Settings>Tag Manager>Tags and click the 'New Tag' button in the top right to create your new tag.
   - You may also want to also create an associated 'Tag Type'. It is useful to think of tag types as 'folders' that each tag is filed within.
3. Once your tag is created go to Settings>Team and in the search bar type the names of each interviewer you want to assign this new tag to.
   - You can search and add multiple interviewers (or team members) at the same time.  Each time you add another interviewer the list will reflect those you have searched for.
4. Once you have listed all interviewers, you can select all and then click the green 'Add Tag to multiple interviewers' button.
5. Search for the new tag you just created in the right-hand 'Add Tag' drawer and once selected click 'Save'.
   - This will automatically add the indicated tag to all of the interviewers you have selected.
   - You can add multiple tags via this process if you need to.
6. With this tag now being assigned to multiple interviewers, go to Settings>Scheduling Templates>Interview Templates and select one of the interview templates associated with the new tag (it will currently show the names of individual team members as potential interviewers)
7. With the interview template pulled up, you can delete the name of the team members selected to be interviewers for this event and using the hash-# symbol search for and insert the new tag you created.
8. This interview Template has now been updated to reflect a tagged group as opposed to named interviewers.
   - When scheduling with this interview template, GoodTime will dynamically pull any of the available interviewers within the listed tag group.  To add additional interviewers to this tagged group you simply need to assign the tag to the team member within the team tab - you do not need to edit the interview template.
   - This workflow allows for you to have a tagged group in multiple interview templates and have them all update dynamically, rather than you having to update all interview templates manually.
9. Once you have created and started using tagged interviewer groups within GoodTime, please feel free to review the resources shown below or reach out to your CSM if you have additional questions. 

Resources:
Here is a list of GoodTime resources you may also want to review to learn more about how to setup and use Tags:
- Overview - Tags 
- Tags - Advanced Tags
- Tags - The Webinar