This article provides an overview of the 'Turnaround Time' report within GoodTime's Insights Tab
- 'Turnaround Time' is defined as the time between when an interview schedule is initiated to when the event is confirmed in a calendar.
- It can be useful to think of it as ‘Turnaround Time’ as a proxy for a scheduling team’s efficiency. - - -- Turnaround Time is typically measured in hours.
Turnaround Time Report in Detail
The 'Turnaround Time' Report provides you with a visual overview of the time it takes between when a candidate's interview scheduled process is initiated and when it is confirmed into a calendar. This article provides greater context around those items you see listed on your Turnaround Time report within the GoodTime Insights Tab.
This report provides insight into the average time between when an interview's scheduling process is initiated and when that interview is confirmed in a calendar. By default, this data is displayed in the graph as a daily average across all your roles from the past month. This is further presented in the table by Job (as listed in your ATS). Note: The table will dynamically update based on any filters you have applied. Also, note that the underlying data presented is refreshed daily so at any given time should be at most 24 hours old.
Date Range: On the top right of the graph you will see the date range picker. The default date range for the data presented on this tab is the past month. Based upon the quantity of data you have available within GoodTime you are able to extend the date range to provide a view of a larger time frame. Depending on how large your date range is, you will also have access to different grouping options. For example; if looking at a month's worth of data you can graph daily or weekly. If looking at a year's worth of data you can graph weekly, monthly or quarterly.
Filter Options: on the top left of the graph you will see the filter field. The filter option field allows for you to draw upon the basic filters you have within your GoodTime platform to further refine the data you wish to display. The most common filtering options are as follows:
- Coordinator: Filter by the GoodTime assigned Coordinator of each scheduled interview event. You can also use email addresses to assist in filtering by specific users/interviewers.
- #Tag: Filtering by a tag (or tags) will present only roles that used the listed tags as part of their scheduling process. Tags are completely customizable, so depending upon how your organization has structured your tags you may be able to conduct deep analysis of the Turnaround times associated with specific roles and their tagged interviewer assigned.
- Additional filtering options are on the roadmap for delivery at a later date. Any additional filtering options will be listed here as they become available.
AI Job Categories: GoodTime employs an AI NLP (Natural Language Processor) in order to assist in providing you with the ability to filter options by Job Category such as 'Engineering', 'Marketing', or 'Sales' (for example). This AI Job Category filtering is the first step towards real-time benchmarking that will allow you to compare the Turnaround Time of your own roles within a specific job category against GoodTime's broader customer base. Please note, when using an AI filter the table also updates to reflect those roles which our AI engine has grouped within the listed job category.
Exclude Weekends: At the top left of the table view is a toggle that allows you to exclude weekends (defined as Saturday and Sunday) from the tabulated data. This option has the effect of smoothing out your graphed data, but more importantly, allows for accurate comparison between roles whose lead times include weekends with those who do not.
Job Title: The Job title of the scheduled role is pulled from your Applicant Tracking System (ATS). Clicking the ▶︎ arrow to the left of the Job Title provides details of the specific ATS stage(s) captured as part of each specific role's Turnaround Time calculation.
Total Interviews: The number of scheduled interviews that are included in the date range selected. If an interview did not go through any of the stages within the dates chosen it will not be included in the data. It is also useful to think of this column as offering your sample size for the average turnaround time calculation. The greater your number of total interviews within the selected time period (your sample size) the more accurate your average turnaround time will be.
Average Turnaround Time: The total average turnaround time for the interview listed (sum of average turnaround times for all listed stages for the listed role).
Queue: This is the amount of time that the interview spent within the 'Queue' status on the GoodTime dashboard. 💡Tip: If you have a role that spends an excessively long time within the queue status it is worth digging in to understand the factors driving this outcome. For teams that use the Queue as a hand-off mechanism between the Recruiter and the Coordinator, it is worth checking that the recruiting team is always providing all necessary information to commence scheduling when they move a candidate into the queue.
Pending Candidate Response: This is the amount of time it took for a candidate to respond with their availability after sending a Request Availability invite and link to them. Any response from a candidate is counted (suggest time, actual availability, or an immediate confirmation) and if there are multiple submissions, the first response is the one that is counted. 💡Tip: If you have a specific role that spends longer (on average) in the pending candidate response status than your other roles, this is a good indication of candidate engagement. If the role has a small sample size you may be seeing a few unengaged candidates or a very competitive hiring market where candidates for this particular role are likely to have applied to many other roles. If you have a role with a large sample size and you are still seeing excessive time spent in the 'pending candidate response' status, this may be an indication that your sourcing team has not engaged the correct candidate market for this role. Finally, it is worth noting that customers who use GoodTime's Request Availability workflow with full automation typically see candidates provide availability and schedule within 48 hours.
Review: The review column indicates how long it took for your scheduling team to either confirm the interview or put it on Hold after the candidate submitted availability. 💡Tip: It is particularly valuable to look for outliers within this column of data as it immediately indicates a role in which your scheduling team is finding difficulty in scheduling it efficiently once they have received the candidate's availability. If you identify a trend where a single role or roles that are supported by a single team spend excessive time in the 'Review' stage, then this is typically an indication that the business interviewers who support the hiring process for that specific role are too busy, too few, or not engaged in the recruiting process.
Hold: This field reflects the total time the interview was on Hold before getting confirmed. 💡Tip: Best practice is to avoid using the hold functionality wherever possible. Many companies reserve the hold functionality for complex scheduling cases like exec recruiting only. When you have a strong recruiting culture within your organization, and business interviewers expect the recruiting team to schedule into open space in their calendars without the need to first confirm that available space, it is quite feasible to schedule the majority of your roles without the need to use a hold.